Frequently Asked Questions

Do you offer samples?
Yes. In fact we encourage requesting samples prior to ordering. There is a request sample link on each box page. We're happy so send up to 3 free samples. You pay the shipping fee only.

  • Sample requests from the USA are charged a $3.00 shipping fee.
  • Sample requests from Canada are charged a $7.50 shipping fee.
  • Sample requests from everywhere else are charged a $17.00 shipping fee.

How do I place an order?
Our website is easy, safe and secure. If you prefer, you can call us at 303.582.0796 to place your order. You can also mail your order to PO Box 73, Black Hawk, CO 80422. For mail orders, be sure to include a check or money order for payment.

When will my order ship?
Keep in mind, we're the manufacturer, and your order will be made by us once your order is received. Orders of under 1,000 pieces usually ship from our facility in two business days. We ship US Priority Mail which generally takes up to three days anywhere in the US. Orders of over 1,000 pieces will usually ship within 7 business days. Give us a call if you would like to arrange expedited shipping.

Do your boxes require assembly?
Yes. In order to ship and store most efficiently, our boxes are shipped flat. Simple assembly instructions are included with each order.

Will I be able to track my order?
You will receive tracking information via email once your order ships.

Do you ship internationally?
Yes, we can ship to most countries worldwide!

What are your store policies?
Since all merchandise is made to order, we have a no return/exchange policy on all orders of 200 pieces or more. Returns and exchanges can be made as long as the order is less than 200 pieces. If you are exchanging, please include a copy of your invoice and write on it what you'd like in exchange. Click here for more information.

Can you help me coordinate colors/boxes and accessories for my event?
Definitely! We've been doing this a long time. Let us know your event colors or theme and we'll help to devise memorable packaging.

What are your boxes made of?
With the exception of the clear and frosted plastic, all our boxes are made from heavy paper cardstock.

What's blacker, your black paper or your sapphire paper?
OK, we'll admit we've only been asked this one once, but we wanted to share anyway! By the way, our black paper is blacker.